Cancellation and Refund Policy

1. Overview

This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refund requests for VedIQAstro plans and purchases. Please read this policy carefully before making a purchase.

2. Cancellation

2.1 One-Time Payments, Nothing Renews

All VedIQAstro question plans (Basic, Premium and Gold) and single-answer unlocks are one-time payments:

• Nothing renews automatically, and there are no billing cycles
• You will never be charged again unless you choose to make a new purchase
• Because nothing renews, there is no subscription to cancel

2.2 Stopping Use of the Service

If you no longer want to use the Service, simply stop using it:

• Questions on your plan never expire, so any you have not used stay available if you return later
• A plan ends when its questions are used up

2.3 Requesting a Refund

If you would like your money back, contact us at support@vediqastro.com. Refunds are subject to the refund policy outlined below.

3. Refund Policy

3.2 Plan Refund Eligibility

Refunds may be available under the following circumstances:

• Within 7 Days: Full refund if requested within 7 days of plan purchase and no questions have been used
• Technical Issues: Refund if the Service is unavailable or non-functional due to technical problems on our end
• Duplicate Payment: Refund for accidental duplicate charges
• Unauthorized Transaction: Refund for payments made without your authorization

3.3 Non-Refundable Situations

Refunds will NOT be provided for:

• Plan refund requests made more than 7 days after the purchase date
• Plans where questions have been used (pro-rated refunds may be considered on a case-by-case basis)
• Change of mind after using the Service
• Dissatisfaction with AI-generated analysis or predictions on a plan (single-answer unlocks and single-question purchases are covered by section 3.1)
• Failure to use the Service or unused question limits
• Account suspension or termination due to Terms of Service violations

3.4 Partial Refunds

In exceptional circumstances, we may consider partial refunds on a case-by-case basis. This is at our sole discretion and depends on factors such as usage, time since purchase, and the nature of the request.

4. Refund Process

4.1 How to Request a Refund

To request a refund:

1. Contact us at support@vediqastro.com with your refund request
2. Include your account email and purchase details
3. Provide the reason for your refund request
4. Include the transaction ID or payment reference number

4.2 Refund Processing Time

Once your refund request is approved:

• Refunds will be processed within 5-7 business days
• Refunds will be credited to the original payment method
• Processing time may vary depending on your payment provider (Razorpay, bank, etc.)
• You will receive an email confirmation once the refund is processed

4.3 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

5. Plan Changes

5.1 Plan Upgrades

You can upgrade to a bigger plan at any time:

• Upgrades take effect immediately
• The new plan is a separate one-time purchase at its listed price
• Any unused questions from your current plan carry over into the new plan

5.2 Buying Again and Downgrades

Buying the same plan again, or moving to a smaller plan:

• Some of these purchases become available only once your current questions are used up
• Any unused questions carry over into the new plan
• No refunds are provided for downgrades

6. Payment Disputes

If you believe you have been charged incorrectly:

• Contact us immediately at support@vediqastro.com
• Provide transaction details and payment proof
• We will investigate and resolve the issue within 5-7 business days
• If the charge was incorrect, a full refund will be processed

For payment disputes processed through Razorpay, you may also contact Razorpay support directly with your transaction ID.

7. Free Trial and Promotional Offers

If we offer free trials or promotional subscriptions:

• Free trials automatically convert to paid subscriptions unless cancelled before the trial ends
• Promotional offers are subject to specific terms and conditions
• Refunds for promotional subscriptions follow the same refund policy
• We reserve the right to modify or discontinue promotional offers at any time

8. Admin Custom Plans

For custom plans assigned by administrators, cancellation and refund terms may vary. Please contact support for specific information regarding your custom plan.

9. Currency and Taxes

Prices are displayed in INR (Indian Rupees) for customers in India and in USD (US Dollars) elsewhere. Refunds will be processed in the same currency as the original payment.

Applicable taxes (GST, VAT, etc.) are included in the displayed price. Refunds will include the tax amount that was originally charged.

10. Contact for Refunds

For all cancellation and refund inquiries, please contact us at:

Email: support@vediqastro.com
Subject: Refund Request - [Your Account Email]
Response Time: We aim to respond within 24-48 hours

11. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Legal Rights

This policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction that provides additional consumer protection rights, those rights remain in effect.